Which two statements are true about creating case folders within the Customer Statement to Collections business process? (Choose two.)

These are two true statements about creating case folders within the Customer Statement to

Collections business process. A case folder is a collection of billing transactions that are related to a

specific issue or dispute with a customer. You can create case folders to track and resolve issues that

prevent customers from paying their invoices on time. You can also assign case owners, statuses, and

priorities to each case folder1. Some facts about creating case folders are:

Billing transactions can belong to multiple case folders, which means that a single invoice can be part

of more than one issue or dispute.

Billing transactions can be of multiple currencies, which means that you can include invoices with

different currencies in the same case folder.

Billing transactions must belong to the same bill-to customer, which means that you cannot mix

invoices from different customers in the same case folder.

Billing transactions must be of the same currency conversion type, which means that you cannot mix

invoices with different conversion methods, such as corporate or spot rate, in the same case

folder. Reference: Oracle Financials Business Process Certified Foundations Associate Rel 1