A clerk from ABC Inc. receives a customer receipt that does not have sufficient Information to identify the customer or invoice. Which is the correct method of entering the receipt In Oracle Accounts Receivable?

When neither the customer nor the invoice can be identified, Receivables instructs users to record the payment as an Unidentified receipt. The money is held in cash until sufficient information is obtained, after which it can be reclassified or applied appropriately.

A. Unapplied requires the customer to be known; only the invoice is unknown.
C. On-account receipts also require a known customer and are applied to future invoices.
D. Miscellaneous receipts are used for non-AR cash such as interest income, not for invoice payments.
E. Using a dummy customer circumvents audit controls and is not recommended or documented.

1. Oracle Receivables User Guide R12.1, Chap 4 “Entering Receipts”, Table 4-2 – definition of Unidentified receipt.

2. Oracle Receivables Implementation Guide R12.1, Sec “Receipt Application Methods”, p.4-7 – contrasts unidentified, unapplied and on-account receipts.