The battery life on an employee's new phone seems to be drastically less than expected, and the screen stays on for a very long time after the employee sets the phone down. Which of the following should the technician check first to troubleshoot this issue? (Select two).

The two most significant factors contributing to the described symptoms are screen-on time and display brightness. The symptom of the "screen stays on for a very long time" is directly controlled by the Screen timeout setting. A longer timeout period keeps the display active, which is a primary consumer of battery power. The general issue of "drastically less battery life" is most commonly and significantly impacted by Screen brightness. A brighter screen requires more power. Therefore, checking these two user-configurable settings is the most logical and efficient first step in troubleshooting this common mobile device issue.

A. Screen resolution: While higher resolution can use more battery, it does not explain why the screen stays on for a long time.
B. Screen zoom: This is an accessibility feature that has a negligible impact on battery life compared to screen-on time or brightness.
E. Screen damage: Physical damage is not a configurable setting and is an unlikely cause for these specific, consistent software-related symptoms.
F. Screen motion smoothness: A higher refresh rate consumes more power but does not explain why the screen remains active for an extended period. ---

1. Apple Inc. Official Documentation: On the "Maximizing Battery Life and Lifespan" support page

Apple explicitly recommends adjusting two settings first to improve battery life: "Adjust Brightness" and setting "Auto-Lock" (the iOS term for screen timeout). It states

"Dimming the screen is another way to extend battery life" and "Set Auto-Lock... your display will turn off after a short period of inactivity."

Source: Apple Support

"Maximizing Battery Life and Lifespan

" Tips for iPhone

iPad

and iPod touch section. (support.apple.com/en-us/HT201678)

2. Google Android Official Documentation: The Android Help Center provides guidance on extending battery life. The top recommendations include "Let your screen turn off sooner" and "Reduce screen brightness." These directly correspond to adjusting the screen timeout and brightness level as primary troubleshooting steps for battery drain.

Source: Android Help

"Get the most life from your Android device's battery

" See which apps are draining your battery section

Tip 1 & 2. (support.google.com/android/answer/7664692)

3. Peer-Reviewed Academic Publication: Research on smartphone power consumption consistently identifies the display as a major power consumer. A study by Zhang et al. (2012) details power modeling for smartphones

where the display's power consumption is shown to be a significant variable directly dependent on the brightness level. This supports that brightness is a critical factor to check for battery drain.

Source: Zhang

L.

Tiwana

B.

Qian

Z.

Wang

Z.

Dick

R. P.

Mao

Z. M.

& Yang

L. (2010). Accurate online power estimation and automatic battery behavior based power model generation for smartphones. Proceedings of the eighth IEEE/ACM/IFIP international conference on Hardware/software codesign and system synthesis

pp. 105-114. https://doi.org/10.1145/1878961.1878982