A user connects their laptop to a projector in a conference room. Once connected, the userreports the screen is smaller at the bottom than at the top. The user tries restarting the laptop and then disconnecting and reconnecting the cable to the projector. Which of the following should a technician do to resolve the issue?

The user is describing keystone distortion, a common issue when a projector is not aligned perpendicularly to the screen. This causes the image to be a trapezoid shape (wider at the top and narrower at the bottom, or vice versa). The "keystone" adjustment feature on the projector is specifically designed to digitally correct this distortion, making the image rectangular. Restarting the device or changing the cable will not fix a physical projection angle issue.

A. A faulty HDMI cable would likely cause signal loss, flickering, or color issues, not a consistent geometric distortion of the image.
B. Power cycling the projector might resolve a temporary glitch but will not correct a persistent image shape problem caused by physical alignment.
D. Increasing the resolution affects the image's clarity and detail (pixel count), not its fundamental geometric shape on the screen.

1. Epson. (2021). PowerLite 1781W/1785W/1795F User's Guide. Page 51, Section: "Correcting Image Shape with Keystone". "If your projected image is wider at the top or bottom (keystone distortion), you can use the projector's keystone correction feature to correct the shape."

2. University of Wisconsin-Madison, Division of Information Technology. (n.d.). General Classroom (GAC) - Projector Image is Distorted (Keystoning). KnowledgeBase. Retrieved from kb.wisc.edu. The document explicitly states: "This distortion of the projector image is known as 'keystoning'. To fix this, you will need to adjust the keystone settings on the projector."