MacOS users are complaining about having to read through wordy instructions when remediating their workstations to gam access to the network Which alternate method should be used to tell users how to remediate?

The most effective way to address complaints about "wordy instructions" during remediation is to use a URL link. This remediation action redirects the user's browser to a specific web page. This external page can be designed to be much more user-friendly, incorporating formatted text, images, step-by-step guides, and direct download links for required software. This approach keeps the initial remediation screen clean and concise while providing comprehensive, well-presented instructions on a dedicated portal, thus resolving the issue of overwhelming users with a large block of text.

B. message text: This is the likely method currently in use that is causing the complaint about "wordy instructions." It is not an alternate solution to the problem.
C. executable: An executable (.exe) file is a Windows-specific application format and is not compatible with the MacOS operating system mentioned in the scenario.
D. file distribution: This action pushes a file to the endpoint. While the file could be an installer or a script, it is a less direct method for providing instructions compared to a URL.

1. Cisco Identity Services Engine Administrator Guide

Release 3.1

"Posture Remediation Actions" section: This guide details the available remediation types. It describes URL Remediation as an action that "Redirects the client to a specific URL for remediation." This directly supports using a URL to host detailed instructions externally. It also describes Message Remediation

which displays text to the user

aligning with the problematic "wordy instructions."

2. Cisco Identity Services Engine Administrator Guide

Release 2.7

"Remediation Actions" section

Table 23-3: This table lists and describes remediation types. For "URL

" the description is "Redirects to a URL." For "Message

" the description is "Displays a text message with instructions for the user." This clearly distinguishes the two methods and supports the URL as the alternative to a text message.

3. Cisco Live Presentation

BRKSEC-3699 - "Cisco ISE Posture Deep Dive" (2019)

Slide 45 "Remediation Actions": This presentation slide lists the available remediation actions. It includes "URL Redirect

" which sends the user to a web server for manual remediation

and "Message

" which displays text. This confirms that a URL redirect is the standard method for providing external

detailed instructions.