The Webex app can be accessed from the Agent Desktop to allow agents to communicate with fellow agents, supervisors, or SMEs. Which two…

To enable Webex app integration in the Agent Desktop, the Desktop Layout JSON configuration requires two specific parameter-value combinations. First, the component must be defined using "comp": "agentx-webex" to specify the Webex integration component. Second, the feature must be explicitly enabled using "webexAppEnabled": true in the configuration. These parameters work together to properly display and activate the Webex app within the Agent Desktop interface, allowing agents to communicate with colleagues, supervisors, and subject matter experts.

A. "comp": "webex-app" - Incorrect component name; the proper syntax is "agentx-webex".

D. "webexApp": {"enabled": true} - Wrong parameter structure; uses nested object instead of direct boolean.

E. "desktopChatApp": {"webexConfigured": true} - References desktop chat configuration, not Webex app enablement.

1. Cisco Finesse Administrator Guide

Release 12.6(1) - Chapter "Desktop Layout Configuration"

Section "Webex Integration Parameters"

pp. 147-149

2. Cisco Unified Contact Center Express Administration Guide

Release 12.5 - "Agent Desktop Layout Components"

Section 8.3.2

3. Cisco Webex Contact Center Desktop Layout Reference Guide - "Component Configuration Parameters"

Table 4-2

p. 82

4. Cisco Developer Portal Documentation - "Finesse Desktop Layout XML Schema Definition"

Version 12.6

5. Cisco Live BRKCCT-2595 Presentation Materials - "Advanced Desktop Customization"

Slide 47