A Cisco Unity Connection Administrator must set a voice mailbox so that it is accessed from a secondary device. Which configuration on the voice…

The "Alternate Extensions" feature in Cisco Unity Connection is specifically designed to associate multiple phone numbers with a single user's voice mailbox. When an administrator configures an alternate extension for a user, any unanswered calls to that secondary number (e.g., from a mobile phone, a home office phone, or a second desk phone) are correctly routed to the user's primary voice mailbox for message deposit. This directly addresses the requirement of accessing a mailbox from a secondary device's extension.

A. Attempt Forward routing rule: This is a call routing action that forwards a call to a specified extension. It does not associate a secondary extension with a user's mailbox.

B. Mobile User: This setting is related to mobility features like Single Number Reach (SNR), which manages call forwarding to mobile devices, not linking multiple extensions to one mailbox.

D. Alternate Names: This feature allows users to be found in the directory by different names (e.g., a nickname). It is unrelated to phone numbers or device extensions.

1. Cisco Unity Connection Documentation: System Administration Guide for Cisco Unity Connection, Release 12.x, "Users" chapter, "Alternate Extensions in Cisco Unity Connection" section.

The guide states, "Alternate extensions are additional phone numbers at which a user can be reached... When a call comes in to an alternate extension and is not answered, Unity Connection is able to find the correct mailbox to record a message in based on the alternate extension number."

2. Cisco Unity Connection Documentation: User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 12.x, "Setting Up User Accounts" chapter, "Phone Information for User Accounts in Cisco Unity Connection" section.

This section details the configuration fields for a user, explicitly mentioning "Alternate Extensions" as the method to add phone numbers for other devices (for example, a home office or mobile phone) that should be associated with the user's mailbox.