CISCO certification preparation
500-052 Practice Questions
Practice exam-style questions, check your answers, and review explanations and source references where they are available.
- Exam
- 500-052
- Provider
- CISCO
- Full set
- 50 questions
- Last Update Check
An organization wants to collect an account number from a customer via IVR prompting Then the
customer wants to use a keystroke macro to insert the account number into the account number
field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop
application and execute a database lookup from the CRM database server, in order to retrieve the
customer record
Which product provides these capabilities at the lowest cost?
Question 1 discussion
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You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express
engine "Java out of memory" crash? (Choose three )
Question 2 discussion
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A preview outbound dialer uses which source and destination resources?
Question 3 discussion
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What enables you to monitor past agent seat license usage?
Question 4 discussion
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In the Expression Editor panel of Cisco Unified Contact Center Express Script Editor, what are three
reasons to use the Java tab ? (Choose three.)
Question 5 discussion
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In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social
Miner can be deployed in which location?
Question 6 discussion
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What are the peripheral variables in the Set Enterprise Call Info step related to?
Question 7 discussion
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The Cisco Unified Contact Center Installer automatically installs which two features on the Cisco
Unified Contact Center Express server? (Choose two )
Question 8 discussion
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Which phones must be associated to the RmCm application user account?
Question 9 discussion
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What is the maximum number of contacts that Cisco Finesse supports in a phone book?
Question 10 discussion
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Question 1 of 10
Source context
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