The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company’s success? (Choose two.)

The scenario explicitly states two primary business drivers for the company's relocation project. The first is to "reduce cost," which directly translates to the business outcome of cost efficiency. The second is to "retain talent through this transition," which is achieved by ensuring employee satisfaction with the new environment and the relocation process. The success of this initiative is critically dependent on achieving these two specific, stated goals.

A. risk management: This is a process or practice used to achieve desired outcomes (like preventing budget overruns or employee attrition), not the primary business outcome itself in this context.
D. credibility: The scenario describes an internal relocation, which does not directly state any goals related to enhancing the company's external credibility or market reputation.
E. sustainability: While a new building might be more sustainable, the prompt does not mention environmental goals; the move is explicitly driven by cost and talent retention.

1. Cisco Customer Experience (CX) At-A-Glance. This document outlines how Cisco's CX portfolio helps customers achieve key business outcomes. It explicitly lists "Optimize costs" as a primary value proposition, directly supporting the choice of cost efficiency. (Reference: Cisco Customer Experience (CX) At-A-Glance, Page 2, "What We Help You Achieve" section).

2. Cisco White Paper, "The Future of Work is Hybrid." This paper discusses the importance of employee experience in modern business strategy. It emphasizes that a positive work environment and flexible policies are crucial for "talent attraction and retention," which is a direct result of employee satisfaction. The document states, "A focus on employee well-being and work-life balance is now a key driver for talent retention." (Reference: Cisco White Paper, "The Future of Work is Hybrid," 2022, Page 5, Section: "Empowering People").

3. Cisco Customer Success Manager (CSM) Role Definition. Official descriptions of the Cisco CSM role emphasize the need to identify and align with the customer's desired business outcomes (DBOs). The exam topics for 820-605 list both "cost efficiency" and "employee satisfaction" as key business outcomes that a CSM must understand and help the customer achieve. The scenario provides a classic example of mapping a customer's stated goals to these defined outcome categories. (Reference: Cisco Learning Network, 820-605 CSM Exam Topics, Section 1.0, "Customer Success Industry," Subsection 1.3).