The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)

The customer's objectives directly map to specific, recognized business outcomes. The desire to "increase the number of services in their portfolio" is a clear strategy for business growth, as it aims to expand offerings, capture new revenue streams, and increase market share. The goal to "improve the time to launch these services" is the definition of accelerating time to market. This outcome focuses on increasing business agility and gaining a competitive advantage by delivering value to customers faster. A Customer Success Manager (CSM) would identify these as the customer's primary desired business outcomes to align solutions and measure success.

A. cost efficiency: This outcome focuses on reducing operational expenses, which is not the primary goal of expanding a service portfolio or launching services faster.
B. employee satisfaction: While process improvements might indirectly boost morale, it is an internal metric and not the direct business outcome the customer is targeting.
E. sustainability: This pertains to environmental, social, and governance (ESG) goals, which are not mentioned in the customer's stated objectives.

1. Cisco Customer Success Manager (820-605) Exam Topics, Version 1.0, Blueprint, Section 1.0 Customer Success Industry, Topic 1.3. This official exam blueprint explicitly lists "revenue growth" as a key business outcome that candidates must be able to describe. "Business growth" is a broader category that encompasses revenue growth.

2. Cisco DNA Center At-a-Glance, Official Cisco Datasheet. In the "Business benefits" section, the document states that Cisco DNA Center's automation capabilities help organizations "Improve time to market" and "Accelerate the rollout of new business services." This directly links the concept of launch speed to the "time to market" business outcome.

3. Cisco Customer Experience (CX) At-a-Glance, Official Cisco Document. This document outlines how Cisco CX helps customers achieve key business outcomes, stating, "We help you bridge the gap from technology investment to business outcomes... such as growing revenue, reducing costs, and mitigating risk." This supports "business growth" (via growing revenue) as a core outcome.