AB-900 practice question 2 of 35

Tailwind Traders has started using the Microsoft 365 Copilot app with several built-in agents visible in the left navigation. The Copilot admin wants…

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Tailwind Traders has started using the Microsoft 365 Copilot app with several built-in agents visible in the left navigation. The Copilot admin wants to block a speciﬁc built-in agent that isn’t relevant for their region so users don’t see it in the app, but they still want to keep Copilot Chat and search available. They decide to manage this centrally from the Microsoft 365 admin center. What should the admin do?

Answer options

Correct Answer:

Explanation

The correct method for a Microsoft 365 administrator to centrally manage the availability of specific built-in Copilot agents (also referred to as plugins or apps) is through the "Integrated Apps" section of the Microsoft 365 admin center. This portal allows administrators to deploy, block, or assign specific apps to users or groups, providing granular control over which Copilot capabilities are visible and accessible to the organization.

Why Incorrect

A. Force Copilot chat history to sync for all users: This action relates to data retention and user experience continuity; it has no effect on which agents are available in the Copilot app.

C. Turn off all Copilot features per user only from Windows: This is incorrect because the goal is to block a specific agent, not all features. Furthermore, central management is done from the Microsoft 365 admin center, not on a per-user basis from the Windows OS.

D. Hide the Copilot icon across all Office apps and web portals: This is a broad, all-or-nothing action that would disable the entire Copilot experience, which contradicts the requirement to keep Copilot Chat and other agents available.

References

1. Microsoft Learn. (2024). Manage Copilot plugins in Integrated apps. Microsoft 365 admin center documentation. Retrieved from https://learn.microsoft.com/en-us/microsoft-365/admin/manage/manage-copilot-plugins. This document explicitly states: "You can manage Copilot plugins in the same way you manage any other app in the Microsoft 365 admin center... In the Microsoft 365 admin center

go to Settings > Integrated apps."

2. Microsoft Learn. (2024). Manage Copilot for Microsoft 365. Microsoft 365 Copilot documentation. Retrieved from https://learn.microsoft.com/en-us/microsoft-365-copilot/manage-copilot. This overview page directs administrators to the Integrated Apps section for managing plugins and connectors

confirming it as the central control plane for this task.

Question 2 of 35

Question breakdown

Tests: Manage agent availability centrally in the Microsoft 365 admin center
Difficulty: Easy

Key idea: Integrated Apps (and the agent inventory) in the Microsoft 365 admin center lets admins block a single agent for everyone while leaving Copilot Chat and search unaffected.

How to reach the answer

The goal is to block one specific built-in agent, not Copilot as a whole.
Copilot Chat and search must stay available, which rules out any tenant-wide disable or hide action.
Management must be central in the Microsoft 365 admin center.
Integrated Apps is where admins block, deploy, or assign individual apps and agents.

Each option

AIncorrect. Chat history sync relates to user experience and data and doesn't control which agents appear.
BCorrect. Blocking the agent in Integrated Apps removes that one agent and leaves the rest of Copilot in place.
CIncorrect. Turning off Copilot per user on Windows is neither central nor targeted, and it disables far more than one agent.
DIncorrect. Hiding the Copilot icon everywhere removes the whole experience, which conflicts with keeping Chat and search.

Common trap: Broad actions such as hiding the Copilot icon look like quick fixes, but the question asks for granular control over a single agent.

In practice: Tenants block agents that are irrelevant to their region or not yet approved, so the Copilot app shows only sanctioned agents.

Remember: To control individual agents, go to Integrated Apps in the Microsoft 365 admin center.

Official documentation: Test and deploy Microsoft 365 Apps by partners in the Integrated apps portal

Drafted with AI assistance and checked against the answer key.

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