A developer saw that several workflows are stuck in a "start as soon as possible" status. The developer checks the workflow heat map and does not see…

The operationMgt (Campaign process) workflow is the central scheduler in Adobe Campaign Classic. It is responsible for triggering various background tasks, including initiating other workflows that are queued to run. When multiple workflows are stuck in a "start as soon as possible" status and the workflow heat map shows no activity, it strongly indicates that the core scheduling process itself has halted. Therefore, the most logical and critical next step is to verify that the operationMgt technical workflow is running correctly. If it has stopped or failed, no new workflows will be started by the wfserver process.

A. Stop and restart all the workflows that are stuck in a 'start as soon as possible' status

This action treats the symptom, not the cause. If the underlying scheduler (operationMgt) is not running, restarting the workflows will simply place them back into the same queue without resolution.

B. Conditional stop and restart all the workflows that are stuck in a 'start as soon as possible' status

Similar to option A, this is a reactive measure that fails to diagnose the root cause. The problem is not with the individual workflows but with the system's ability to start them.

1. Adobe Campaign Classic v7 Documentation - Technical Workflows: The operationMgt (Campaign process) workflow is described as the "scheduler" which is responsible for launching most of the jobs on the instance. "It is triggered at instance startup and then runs every 10 seconds. It is in charge of the following tasks: ... Triggering workflows that are scheduled to be executed." This confirms its role as the primary scheduler. (See section: Technical Workflows > Campaign process (operationMgt)).

2. Adobe Experience League - Campaign Classic - Monitoring Guide: In the section on instance supervision

checking the status of technical workflows is a primary step. The guide states

"The main processes (workflows) must be running on the instance(s)." It lists operationMgt as a critical workflow whose failure would impact the entire platform's automated operations

including starting other workflows. (See section: Production monitoring > Instance supervision > Checking the status of technical workflows).