AD0-E708 practice question 11 of 15

A merchant is trying to improve the customer experience for register customer and needs to provide shipping tracking numbers. How do you do this?

Answer options

A: Tracking numbers can be entered during invoice creation and they will only be visible after the order paid.

B: Tracking numbers have to be entered during shipping creation and they will be accessible in the Orders section in My Account immediately. Correct answer

C: Tracking numbers are only supported for UPS, USPS and FedEX carries out-of-the box for other carries it will require it customization.

D: Tracking numbers can only be added to order comments via the admin

Correct Answer:

B. Tracking numbers have to be entered during shipping creation and they will be accessible in the Orders section in My Account immediately.

Explanation

In Adobe Commerce, shipping tracking numbers are an integral part of the shipment creation process, not the invoice creation. When an administrator processes an order and creates a shipment, the platform provides a dedicated section to add tracking information. The administrator selects the carrier and enters the tracking number. Once the shipment is submitted, this information is immediately associated with the order and becomes visible to the registered customer in the "My Orders" section of their account dashboard, allowing them to track their package.

Why Incorrect

A. Tracking numbers are associated with the shipment of goods, which is a separate process from creating an invoice to capture payment.
C. Adobe Commerce supports major carriers out-of-the-box and also includes a "Custom Value" option, allowing merchants to add tracking for any carrier without requiring code customization.
D. While comments can be added to an order, the standard and correct procedure is to use the dedicated "Add Tracking Number" functionality during shipment creation for proper tracking integration.

References

1. Adobe Commerce User Guide

Order Management

Creating a Shipment: "To include tracking information

scroll down to the Shipping Information section and click Add Tracking Number. ... When complete

click Submit Shipment. The customer receives an email notification that the order has shipped. If configured

the shipment is sent to the carrier. The customer can also track the order from their account."

Source: Adobe Commerce Documentation

Sales and Purchase Experience Guide

Section: Creating a Shipment.

2. Adobe Commerce User Guide

Shipping Methods

Core Carriers: The documentation lists UPS

USPS

FedEx

and DHL as core supported carriers. However

the shipment creation process itself allows for custom entries.

Source: Adobe Commerce Documentation

Stores and Purchase Experience Guide

Section: Shipping Methods. The "Creating a Shipment" page explicitly shows the "Custom Value" option in the Carrier dropdown menu

negating the claim that customization is required for others.

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