A client receives an alert stating that storage on their production environment is nearly full. They are using Pro architecture and are concerned…

On the Adobe Commerce Cloud Pro architecture, the production environment is a managed service where Adobe is responsible for the underlying infrastructure. This includes the provisioning and allocation of resources such as disk storage. A developer cannot directly modify the hardware allocation. The official and required procedure to increase the total available disk space for a Pro production environment is to submit a support ticket to Adobe. The Adobe support team will then assess the request and perform the necessary infrastructure changes.

A. Extend their Adobe license.

An Adobe license governs software entitlements and service levels, but it is not the direct mechanism for requesting an immediate infrastructure change like increasing disk space.

B. Modify the magento.app.yaml file.

The .magento.app.yaml file configures the application build, dependencies, and local mounts. It does not control the total allocated storage for the entire production environment's infrastructure.

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1. Adobe Commerce on Cloud Infrastructure Guide > Manage disk space:

Section: "Request more disk space"

Content: "To increase the total available disk space for your Pro Production environment

you must submit an Adobe Commerce Support ticket. For Pro Staging and Integration environments

you can request more space in the disk property of the .magento.app.yaml file." This directly confirms that for the production environment in the question

a support ticket is the only correct method.

2. Adobe Commerce on Cloud Infrastructure Guide > Configure application > .magento.app.yaml:

Section: "disk"

Content: This section describes the disk property

which "Defines the size

in MB

of the persistent disk space to mount for the application." This clarifies that the file configures a specific mount point's size within the application

not the overall storage capacity of the server infrastructure

which is managed by Adobe for Pro Production.

3. Adobe Commerce on Cloud Infrastructure Guide > Cloud architecture > Pro architecture:

Section: "Production environment"

Content: This section details the high-availability

managed nature of the Pro Production environment. It implicitly supports the concept that infrastructure-level changes are not self-service and are handled by Adobe as part of the managed service agreement

which is actioned via support tickets.