When a Work Queue item is currently being processed by a Digital Worker what happens to the queue item?

When a Digital Worker (runtime resource) retrieves an item from a Work Queue using the 'Get Next Item' action, the item's status is changed from 'Pending' to 'Locked'. This locking mechanism is fundamental to Blue Prism's queue management. It ensures that the specific item is exclusively assigned to that Digital Worker, preventing any other resource from simultaneously processing the same item. The lock is maintained until the item is updated with a final status (Completed or Exception) or the lock's timeout period expires.

A. The item GUID is a permanent unique identifier assigned upon creation and is never updated during its lifecycle.

B. A purple flag is not a standard system icon for a locked item; flags are used for custom business-defined tagging.

D. The green tick icon signifies that a Work Queue item has been successfully processed and marked as 'Completed'.

E. A copy is not created. The process works directly on the original queue item, which is locked to prevent concurrent access.

1. Blue Prism - Work Queues Guide (v6.10)

Page 11

Section: "Getting the next item". The guide states

"When a process requests the next available item from a queue

the item is locked so that no other process instance can work on it."

2. Blue Prism - Work Queues Guide (v6.10)

Page 12

Section: "Item Status". This section details the lifecycle of a queue item

explicitly showing that an item moves from a 'Pending' status to a 'Locked' status when it is retrieved for processing.

3. Blue Prism Product Documentation

Section: "Internal - Work Queues Business Object". The documentation for the "Get Next Item" action specifies that its function is to retrieve and lock the next pending item on the queue.