Universal Containers (UC) is using Service Cloud and B2B Commerce to allow resellers the ability to purchase and support farming equipment UC…

Platform Events are a Salesforce-nativefeature that enable apps to communicate inside and outside

of Salesforce using an event-driven messaging architecture. An event producer creates an event and

adds it onto the event bus, which operates as a queue with a strict chronological order. An

eventconsumer subscribes to an event and gets notified when the event is put onto the event bus.

According to 3, Platform Events can be used to defineand manage custom notifications within the

Salesforce platform and in external apps. They can also be used to integrate Salesforce with external

systems and devices in near real-time.

Therefore, a Solution Architect should suggest utilizing Platform Eventsbased on the devices’ state

change. This way, UC can connect the data from the smart devices to Salesforce in a scalable and

reliable manner, without having to poll or query for changes constantly. UC can also use Platform

Events to trigger workflows or actions based on the device status, such as creating a case, sending an

email, or ordering a replacement part.

https://developer.salesforce.com/docs/atlas.enus.platform_events.meta/platform_events/platform_events_intro.htm