Question

Universal Containers (UC) is working on an initial release of Service Cloud and B2C Commerce. The UC management team is excited about the new features and wants to go to market with the new solution as soon as possible even though the requirements are not completely mapped out. A Solution Architect is asked to evaluate when UC can go live with a new B2C Commerce site, automated chatbots, Einstein case classification, Service Cloud Voice, and analytics. How should a Solution Architect respond to the management team's request to help formulate a roadmap for these new capabilities?

Accepted Answer

Facilitate a workshop with the management team, applying the relationship design process to create a roadmap aligned to business objectives.

Answer

Facilitate a workshop with the development team and create a list of prioritized user stories that can then be used to create a detailed roadmap.

Answer

Ask to follow the management team for a week to gain a better understanding of how they work and what information they need to formulate their roadmap.

Answer

Ask each member of the management team about their top three concerns, and use it to formulate the roadmap.

Universal Containers (UC) is working on an initial release of Service Cloud and B2C Commerce. The UC management team is excited about the new…

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