To what type of objects can a Service Level Agreement be applied?

In Maximo/Maximo Manage, an SLA can be associated only with objects whose underlying database tables belong either to the WORKORDER or TICKET class, plus the three non-class objects Asset, Location and Configuration Item. These six object types are the only ones recognised by the SLA engine for applying target, commitment and escalation rules; other main objects are ignored. Therefore option A is the complete and exclusive list.

B. Internal/externally-available status has no bearing; many eligible objects (e.g., Assets) are not “internal” main objects.

C. Omits Assets, Locations and Configuration Items, so list is incomplete.

D. “Any Main Object” would include tables (e.g., PR, PO, Item) that the SLA engine cannot reference.

1. IBM Maximo Asset Management 7.6.1.x Knowledge Center → Service Level Management → “About Service Level Agreements”, para 2 (states SLA can be applied to ticket-class, work-order-class, Assets, Locations, CIs).

2. IBM Redbooks, “IBM Maximo Asset Management V7.6 Implementation Guide”, SG24-8893-00, ch. 7.3, p. 221–222 (“An SLA can be defined for records based on the TICKET or WORKORDER object, as well as Asset, Location and CI records”).

3. IBM Maximo Manage 8.4 documentation, Service Level Agreements section, “Supported Objects” table (lists Work Order, Ticket, Asset, Location, CI only).