Question

You are providing follow-along services for a 19-year-old female who is working at a hotel cleaning rooms. She is Hispanic, English is her second language, and she has autism. Although she has been doing this job for several months, the manager indicates that she is having difficulty displaying toiletries. These products appear identical except for their names. The manager reports that many guests have complained about their room missing specific toiletry items. What FIRST step should you take in helping this worker improve her job performance?

Accepted Answer

Ask a bilingual Hispanic co-worker what cues she uses to distinguish the toiletries.

Answer

Ask the manager for an accommodation by substituting another job duty for the one that she is having difficulty completing.

Answer

Ask the manager if the worker can be paired with a co-worker to be her natural support for completing her daily job duties.

Answer

Talk with the individual to determine if the job is a good match and if she needs to look for another job.

You are providing follow-along services for a 19-year-old female who is working at a hotel cleaning rooms. She is Hispanic, English is her second…

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