CIS-VRM practice question 9 of 15

What are the baseline mandatory fields when creating a new Vendor Contact? (Choose three.)

Full set: 60 questions

Domain Vendor Portfolio

Answer options
A: Name (First and Last) Correct answer
B: Vendor Correct answer
C: Department
D: Email Correct answer
E: Role
Correct Answer:
A. Name (First and Last); B. Vendor; D. Email
Explanation

In the baseline ServiceNow Vendor Risk Management (VRM) application, creating a functional Vendor Contact record requires three key pieces of information. First, the identity of the individual, captured through the First name and Last name fields. Second, the contact must be associated with a specific company, which is accomplished via the mandatory Vendor reference field. Finally, a valid Email address is required, as this is the primary method for sending assessments, issues, and other notifications through the platform. These fields are essential for the record to be uniquely identifiable, correctly associated, and actionable within VRM workflows.

Why Incorrect

C. Department: While useful for organizational context, the Department field is not a mandatory requirement for creating a vendor contact record in the baseline configuration.
E. Role: The Role field (e.g., Primary Contact) is important for defining the contact's responsibilities but is not a mandatory field upon initial record creation.

References

1. ServiceNow Product Documentation: The form for creating a new vendor contact explicitly marks specific fields as mandatory. The documentation for the "Create a vendor contact" procedure shows these required fields.

Source: ServiceNow Product Documentation, Washington DC Release, Vendor Risk Management, "Create a vendor contact".

Details: The procedure and associated form screenshots illustrate that "First name," "Last name," "Email," and "Vendor" are marked with a red asterisk, indicating they are mandatory fields out-of-the-box.

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