When will the tiering value appear on the Vendor record?

The vendor tiering process in ServiceNow Vendor Risk Management is designed to update the vendor's record only after the assessment is fully completed and finalized. The workflow dictates that when a tiering assessment record's state transitions to 'Closed', a business rule is triggered. This rule takes the calculated tiering value from the completed assessment and automatically populates it into the 'Tier' field on the corresponding vendor record. This ensures that the tier displayed on the vendor profile is always based on a finalized and approved assessment, not a draft or in-progress evaluation.

B. When the Tiering Assessment record state is Tiering Assessment: This state indicates the assessment is actively being worked on by the respondent. The final score and tier have not yet been determined, so the vendor record is not updated.

C. When all tiering assessments have been completed: The vendor tier is updated upon the closure of a single, specific tiering assessment. The system does not wait for multiple or "all" assessments to be completed.

1. ServiceNow Product Documentation - Vendor Risk Management: In the "Perform a vendor tiering assessment" section, the process is explicitly described. It states, "When the tiering assessment is in the Closed state, the Tier field on the vendor form is automatically populated with the tiering value from the assessment."

Source: ServiceNow Product Documentation, "Perform a vendor tiering assessment," Washington DC Release. (This behavior is consistent across recent releases like Utah and Vancouver).