ClaimCenter-Business-Analysts practice question 7 of 10
Succeed Insurance is expanding into California, Texas, and Arizona which have large Spanish-speaking customer bases. Currently language is not…
Choose your answer, then check it against the explanation.
Succeed Insurance is expanding into California, Texas, and Arizona which have large Spanish-speaking
customer bases. Currently language is not considered in assignment. Succeed wants the ability to
assign claims to appropriate bilingual Adjusters. Succeed also needs the ability to identify the
preferred language of the customers.
The company is planning to implement a slightly modified version of ClaimCenter to suit its
organization's needs. The modification will include adding two new required fields to the existing
user interface (UI) to capture the reporter's Preferred Language and Preferred Contact Time. This
requirement is critical for Succeed to enhance the operational efficiency and expediency of claims
processing in its region.
Which two guiding principles apply to this implementation? (Choose two.)
Question 7 of 10
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