What are the four stages of the Community Roll-out framework?

The official Salesforce Community Roll-out framework is structured around four key pillars that guide the entire lifecycle of a community, from initial strategy to long-term growth. These stages are:
1. Establish: Define the community's vision, strategy, goals, and key performance indicators (KPIs).
2. Manage: Handle the day-to-day operations, including content creation, moderation, and user administration.
3. Measure: Analyze community data and metrics against the established KPIs to assess health and ROI.
4. Engage: Implement tactics to foster member participation, interaction, and value, driving adoption and growth.

A, B, C, D: These options describe generic software development or project management lifecycles. They are not the specific, officially defined framework for Salesforce Community management and continuous engagement.

1. Salesforce Trailhead

Community Management Module

"Community Management Strategy and Tactics" Unit: This unit explicitly introduces the framework: "Let’s look at the four pillars of community management: Establish

Manage

Measure

and Engage." It then details the activities within each of these four stages.

2. Salesforce Trailhead

Community Rollout Strategy Module

"Develop a Community Rollout Strategy" Unit: This unit reinforces the concepts of the four pillars by discussing the phases of a rollout

which align with Establishing

Managing

Measuring

and Engaging the community for a successful launch and sustained adoption.