Which of the following steps in the troubleshooting theory should be performed after a solution has been implemented? (Choose two.)

The CompTIA troubleshooting methodology follows a specific sequence of steps. The fifth step is to "Implement the solution or escalate as necessary." The question asks for the steps that occur after this implementation. According to the methodology, the subsequent steps are "Verify full system functionality" and "Document findings, actions, and outcomes." Notifying users (F) that the issue has been resolved is a critical part of verifying functionality and closing the service ticket. Documenting the findings (C) is the final step, ensuring the solution is recorded for future reference and knowledge management.

A. Perform a root cause analysis: This is part of establishing and testing a theory of probable cause, which occurs before implementing a solution.
B. Develop a plan of action: This step is performed immediately before implementing the solution, not after.
D. Escalate the issue: Escalation is an alternative within the implementation step itself, used when the current technician cannot resolve the problem.
E. Scope the issue: This is part of the initial step of identifying the problem and gathering information, which happens at the very beginning of the process. ---

1. CompTIA Server+ (SK0-005) Exam Objectives. (2021). CompTIA.

Section 5.1

"Explain the troubleshooting methodology

" outlines the seven steps in order: 1. Identify the problem. 2. Establish a theory of probable cause. 3. Test the theory. 4. Establish a plan of action. 5. Implement the solution or escalate. 6. Verify full system functionality. 7. Document findings. This official source confirms that verification (which includes user notification) and documentation occur after implementation.

2. Information Technology Services

University of Chicago. (n.d.). ITIL-Based Best Practices for Troubleshooting.

Section: "The Troubleshooting Process

" Step 6: Verify Solution with User. This step explicitly states

"It is important to confirm with the user that the solution has fixed the problem and that they are satisfied." This aligns with "Notify the users" as a post-implementation action.

Section: "The Troubleshooting Process

" Step 7: Document the Solution. This step emphasizes recording the issue and resolution in the knowledge base

directly corresponding to "Document the findings."

3. Gibson

D. (2017). CompTIA Security+ Get Certified Get Ahead: SY0-501 Study Guide. YCDA

LLC.

Chapter 11

"Business Continuity and Disaster Recovery

" Section: "Incident Response Process." While for a different exam

the troubleshooting and incident response methodologies are standardized. The process described consistently places verification and documentation as the final steps after a solution has been applied

reinforcing this as a standard industry practice taught by CompTIA. (Note: This reference illustrates the standardized nature of the process across CompTIA certifications).