CQA practice question 15 of 25

Audits are conducted against a performance standard to ensure which of the following? I. Meaningful measurements II. Objectively evaluated performance III. Perceptive observations

Full set: 103 questions
Answer options
A:

A. I only

B:

B. I and II only

Correct answer
C:

C. II and III only

D:

D. I, II, and III

Correct Answer:
B. B. I and II only
Explanation

Audits are systematic processes designed to evaluate performance against a defined standard or set of criteria. The primary purpose is to provide an objective assessment of conformity.
I. Meaningful measurements: By comparing actual conditions to the requirements of a standard, an audit provides a meaningful measurement of compliance, non-compliance, and the effectiveness of the system.
II. Objectively evaluated performance: A cornerstone of auditing is objectivity. The standard provides the criteria against which evidence is impartially evaluated, ensuring that the assessment of performance is based on facts rather than the auditor's opinion or bias.

Why Incorrect

A. This option is incomplete as it omits the fundamental purpose of objective evaluation (II), which is central to the definition of an audit.
C. "Perceptive observations" (III) describes a desirable auditor skill, not a primary purpose of the audit process itself. The audit's goal is objective evaluation, not just making observations.
D. This option is incorrect because it includes "perceptive observations" (III), which is a characteristic of a skilled auditor rather than a fundamental objective of conducting an audit against a standard.

References

1. ISO 19011:2018, Guidelines for auditing management systems.

Section 3.1, Note 1 to entry: Defines an audit as a "systematic, independent and documented process for obtaining objective evidence... and evaluating it objectively to determine the extent to which the audit criteria are fulfilled." This directly supports "Objectively evaluated performance" (II).

Section 4, Principles of auditing: The principle of an "evidence-based approach" states it is the "rational basis for reaching reliable and reproducible audit conclusions." This ensures the evaluation provides "meaningful measurements" (I).

2. Russell, J. P. (Ed.). (2020). The ASQ Certified Quality Auditor Handbook (5th ed.). ASQ Quality Press.

Chapter 1, Auditing Fundamentals, p. 5: "An audit is a systematic and independent examination to determine whether quality activities and related results comply with planned arrangements..." This process of determination against a standard provides a measurement (I) and requires objective evaluation (II).

3. Goetsch, D. L., & Davis, S. B. (2016). Quality Management for Organizational Excellence: Introduction to Total Quality (8th ed.). Pearson.

Chapter 17, Quality Auditing, p. 436: The text defines a quality audit as "a systematic, independent, and documented process for obtaining audit evidence and evaluating it objectively to determine the extent to which audit criteria are fulfilled." This reinforces that audits are for objective evaluation (II) against a standard, which yields a meaningful measurement of conformance (I).

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