An organization is moving its critical assets to the cloud. Which of the following is the MOST important key performance indicator (KPI) to include…

When moving critical assets to the cloud, the most important KPI to include in the SLA is the

percentage of standard supplier uptime, which measures the availability and reliability of the cloud

service provider. This KPI indicates how often the cloud service is operational and accessible, and

how well it meets the agreed service level objectives. A high percentage of standard supplier uptime

means that the cloud service provider can deliver the expected performance and functionality of the

critical assets, and minimize the risk of service disruptions, downtime, or data loss. The percentage

of standard supplier uptime should be aligned with the organization’s business continuity and

disaster recovery requirements, and should be monitored and reported regularly by the cloud service

provider. The SLA should also specify the compensation or remediation actions in case of any breach

of the agreed percentage of standard supplier uptime.

Reference:

•ISACA, Risk and Information Systems Control Review Manual, 7th Edition, 2020, p. 2501

•ISACA, Cloud Computing: Business Benefits With Security, Governance and Assurance Perspectives,

2009, p. 142

•What is an SLA? Best practices for service-level agreements3