Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business…

Business hours are used to specify the days and hours when your company’s employees work. You

can create multiple sets of business hours for different time zones or regions and assign them to

users based on their location or function. To meet the requirement of having different business hours

for reps on pacific time and eastern time, you need to create one set of business hours per time zone

and assign them accordingly. Reference:

https://help.salesforce.com/s/articleView?id=sf.customize_supporthours.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.customize_supporthours_assign.htm&type=5