Universal Containers' support team wants to use Salesforce Knowledge to allow customers and the support team to have access to the product…

Data categories and visibility are features that allow you to organize and control access to your

Salesforce Knowledge articles based on different topics or criteria. Data categories are logical

groupings of articles that reflect your business needs and processes. You can create a data category

group and assign it to one or more article types, and then create data categories and subcategories

within that group. Data category visibility is a setting that determines which data categories users

can access based on their profiles or permission sets. You can use data categories and visibility to

provide relevant and appropriate product documentation to your customers and support team.

Reference: https://help.salesforce.com/s/articleView?id=sf.knowledge_categories.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.knowledge_category_visibility.htm&type=5