CRT-261 practice question 18 of 25
[Contact Center Analytics] Service agents have reported that the Lightning Service Console is too crowded which makes it difficult to find the…
Choose your answer, then check it against the explanation.
[Contact Center Analytics]
Service agents have reported that the Lightning Service Console is too crowded which makes it
difficult to find the information they need. After reviewing the agents’ console use, a consultant has
determined that all configured features are required.
Given this scenario, which solution should a consultant suggest to improve the efficiency for console
users?
Question 18 of 25
Keep practicing
Take the free CRT-261 practice test
Ten exam-style questions with answers and explanations, plus the exam facts and study guides.
More questions
Other CRT-261 practice questions
- Question 1[Implementation Strategies] Universal Containers (UC) is planning a Service Cloud impleme…
- Question 2[Interaction Channels] Cloud Kicks is planning a Service Cloud implementation to reduce t…
- Question 3[Service Cloud Solution Design] Universal Containers is implementing Service Cloud to mak…
- Question 4[Industry Knowledge] Universal Containers has created permission sets granting access to …
- Question 5[Knowledge Management] Which approach should a consultant use to ensure that Lightning Kn…
- Question 6[Knowledge Management] Universal Containers has implemented Knowledge-Centered Support (K…