CRT-261 practice question 15 of 25
[Service Cloud Solution Design] Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while maintaining article quality. CK…
Choose your answer, then check it against the explanation.
[Service Cloud Solution Design]
Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while maintaining
article quality. CK plans to allow all service agents to create articles.
What should the consultant recommend to create a vetting workflow to reduce the number of low-
quality articles?
Question 15 of 25
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