After a deal is closed, Cloud Kicks (CK) wants to assign a user as a customer service manager (CSM) in addition to the account owner and would like a…

The solution that an app builder should use for this request is a lookup field. A lookup field is a type

of relationship field that links two objects together and allows users to select a record from another

object. The app builder can create a lookup field on the account object that

the user

object and allows users to assign a customer service manager (CSM) to the account. Option A is

incorrect because a multi-select picklist field is not suitable for this request, as multi-select picklist

fields allow users to select multiple values from a predefined list, not from another object. Option B

is incorrect because a picklist field is not suitable for this request, as picklist fields allow users to

select one value from a predefined list, not from another object. Option D is incorrect because a text

field is not suitable for this request, as text fields allow users to enter any alphanumeric characters,

not from another object.