Cloud Kicks has three types of customer support processes: Platinum, Diamond, and Bronze. The app builder created separate record types for each…

The solution that should meet this requirement is updating the support team profile to remove the

Bronze record type. This way, the support team users will not be able to create new cases with the

Bronze record type, as it will not appear in their record type selection list. Option A is incorrect

because updating the organization-wide defaults to private for Case does not affect the record type

availability, but rather the record access level. Option C is incorrect because creating permission set

group for Case that includes Platinum and Diamond record types does not prevent the support team

users from creating new cases with the Bronze record type, as they may still have access to it through

their profile. Option D is incorrect because making the record type hidden to support users and

updating sharing roles to private does not prevent the support team users from creating new cases

with the Bronze record type, as they may still have access to it through their profile.