As the type of product changes on the process maturity continuum, the work processes also change.

Industry-accepted maturity models (e.g., Crosby’s Quality Management Maturity Grid and SEI/CMU’s Capability Maturity Model Integration) describe a continuum in which an organisation’s “primary product” evolves as it matures—moving from simply delivered code or services at the lower end, to documented, measured, and continuously improved processes at the higher end. Because each successive stage produces a different kind of “product” (from ad-hoc outputs → repeatable deliverables → defined standards → quantitatively managed measures → innovative improvements), the work processes that create and control those products must also be re-engineered and expanded at every step. Hence, a change in the type of product on the maturity continuum necessarily requires a corresponding change in the work processes. Why the “False” option is wrong: If work processes were to remain unchanged while the organisation’s maturity level (and therefore the nature of its produced outputs) changed, the organisation could not satisfy the specific practices, controls, and measurement activities mandated at the higher maturity levels. This directly contradicts the definitions given in the recognised maturity frameworks, making “False” inconsistent with authoritative sources.

1. QAI Global Institute. “Certified Software Quality Analyst (CSQA) Common Body of Knowledge”, v.2.0, Chapter 3 “Quality Management Foundations”, Section 3.5 “Process Maturity Continuum”, pp. 3-7 – 3-9.

2. Chrissis, M. B., Konrad, M., & Shrum, S. “CMMI for Development, Version 1.3”, CMU/SEI-2010-TR-033, §4.2 “Understanding Maturity Levels”, Table 4-1, p. 29.

3. Paulk, M. C. et al. “Capability Maturity Model for Software, Version 1.1”, IEEE Software, 10(4), 1993, pp. 20-27, doi: 10.1109/52.219617 (see discussion under “Key Practices by Maturity Level”).

(These sources collectively state that as organisations progress through maturity levels, both the deliverables produced and the processes used to create them change, thereby validating the statement as True.)