CSTE practice question 15 of 25

A program whose purpose is to reduce the number of defects produced is known as a quality improvement program.

Full set: 122 questions
Answer options
A: True Correct answer
B: False
Correct Answer:
A. True
Explanation

A quality improvement program is a systematic, planned initiative to enhance the quality of a product, service, or process. In the context of software engineering, a primary measure of quality is the degree to which the software is free from defects. Therefore, a program whose explicit purpose is to reduce the number of defects—through methods like root cause analysis, process refinement, and preventative actions—is fundamentally a quality improvement program. The reduction of defects is a direct and measurable way to increase software quality.

Why Incorrect

B. False: This option is incorrect because reducing the number of defects is a core and defining objective of a software quality improvement program.

References

1. Galin, D. (2018). Software Quality Assurance: From Theory to Implementation (2nd ed.). Wiley. In Chapter 22, Section 22.2, "The quality improvement program," the text lists the main objectives of such a program, including the "improvement of software quality by reduction of the number of defects" (p. 538).

2. Pressman, R. S., & Maxim, B. R. (2020). Software Engineering: A Practitioner's Approach (9th ed.). McGraw-Hill Education. Chapter 16, "Software Quality Assurance," discusses the goals of SQA, which are foundational to any quality improvement program. The chapter emphasizes that a key goal is to minimize defects, stating, "Software quality is the result of good project management and solid engineering practice. A quality improvement program reinforces these." (p. 445).

3. Kan, S. H. (2003). Metrics and Models in Software Quality Engineering (2nd ed.). Addison-Wesley. Chapter 2, "The Framework of Software Quality," defines quality improvement as being "based on the feedback of in-process and end-product measurements" (p. 41). Defect counts are cited as a primary end-product measurement used to drive these improvement programs.

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