In the IT workbench, quality, and performance of the work are the responsibility of the QA department.

The statement is false. In modern software development and IT environments, quality is a shared responsibility across the entire team, not the sole responsibility of the Quality Assurance (QA) department. While the QA department is responsible for defining quality processes, standards, and performing verification and validation, the individuals performing the work (e.g., developers, system administrators) are primarily responsible for the quality and performance of their own deliverables. This "whole team" approach ensures that quality is built into the product from the beginning rather than being inspected at the end. Assigning sole responsibility to QA creates an inefficient, siloed "gatekeeper" mentality.

A. True: This is incorrect because it promotes an outdated and ineffective model of quality management. Modern principles, such as those in Agile and DevOps, emphasize that quality is a collective effort involving every project stakeholder.

1. Guide to the Software Engineering Body of Knowledge (SWEBOK), V3.0, IEEE Computer Society, 2014. In Chapter 11, "Software Quality," Section 2.1, "Software Quality Management Processes," it is detailed that quality-related activities are integrated throughout the software development lifecycle and involve various roles, not just a dedicated QA team. This implies a shared responsibility model.

2. Pfleeger, S. L., & Atlee, J. M. (2010). Software Engineering: Theory and Practice (4th ed.). Prentice Hall. In Chapter 13, "Ensuring Quality," the text distinguishes between the roles of the development team in building quality and the SQA group in providing an independent check. It states, "The SQA group does not create the quality; the software developers do" (p. 428), reinforcing that the creators of the work hold primary responsibility.

3. University of Waterloo, ECE 453: Software Quality Engineering Course Notes. Module on "Introduction to Software Quality." The course materials emphasize that a key principle of modern quality engineering is that quality is everyone's responsibility, from management and developers to testers and end-users, contrasting it with the traditional view of QA as the sole "quality police."