Where must a customer go to generate a software troubleshooting bundle?

PowerFlex Manager is the unified management and orchestration tool for the PowerFlex system. The Serviceability section within the PowerFlex Manager user interface is specifically designed for support and maintenance tasks. This includes the function to "Get Logs," which gathers diagnostic information from all managed components (MDM, SDS, SDC, gateways, etc.) and compiles it into a single downloadable troubleshooting bundle. This bundle is essential for Dell Support to analyze and resolve system issues. The other options represent different tools or sections with distinct purposes not related to system-wide software log collection.

1. Dell PowerFlex Manager 4.0.x Administration Guide. (2023). In the "Serviceability" chapter

the section "Get logs" explicitly details the procedure: "You can collect logs from the PowerFlex Manager appliance and the resources that are managed by PowerFlex Manager... 1. In the PowerFlex Manager user interface

click the Serviceability tab. 2. Click Get Logs." (Page 101).

2. Dell PowerFlex Manager 3.9.x Administration Guide. (2022). The "Serviceability" chapter

under the "Get logs" section

provides the same instructions for generating a troubleshooting bundle from the Serviceability tab in the UI. (Page 95).