Universal Containers is starting a Center of Excellence (COE). Which two user groups should an Architect recommend to join the COE?

A Center of Excellence (COE) is a governing body responsible for providing leadership, best practices, research, support, and training for a focus area. For a Salesforce COE, Executive Sponsors are critical for providing strategic vision, securing funding, and ensuring alignment with overall business objectives. The Program Team, which includes architects, project managers, and lead developers, is essential for defining technical standards, managing the development lifecycle, and implementing the governance framework established by the COE. These two groups represent the strategic and tactical leadership required for a successful COE.

A. Call Center Agents are end-users. They are consumers of the application and provide valuable feedback but are not part of the strategic governance body.
D. Inside Sales Users are also end-users. Their input is important for user adoption and requirements, but they do not typically sit on the governance committee.

1. Salesforce Architects, Salesforce Well-Architected Framework, "Operating Model". This framework discusses the importance of a COE for governance and highlights the roles of business and IT stakeholders (including program teams and executive sponsors) in establishing and running it.

2. Salesforce Trailhead, Salesforce Governance Basics, "Establish Your Governance Framework". This module explains that a successful governance framework requires a steering committee, which is composed of executive sponsors and key project leaders (the program team).

3. Salesforce Whitepaper, The Path to CIO: A Governance Framework for Maximizing Salesforce ROI. This paper details the structure of a successful COE, emphasizing the need for an "Executive Steering Committee" and a "Working Committee" comprised of the core project/program team members.