One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM. On which object should a Consultant set Operating Hours to…

To enforce a customer-specific maintenance window, Operating Hours should be set on the customer's Account record. Operating Hours on an Account define the specific days and times that the customer is available for service. When a service appointment is scheduled for that account, the Field Service scheduling engine will respect these hours, ensuring that the appointment is only scheduled within the allowed 12 PM to 1:00 PM window. This is the standard method for managing customer-specific availability constraints.

A. Setting Operating Hours on a Service Territory would apply the 12 PM - 1 PM restriction to all work within that territory, not just for the specific customer.
B. Setting Operating Hours on a Service Territory Member would restrict the technician's availability for all their jobs, not just for this one customer.
C. Operating Hours are not set directly on a Service Appointment. The scheduling engine uses Operating Hours from related records (like Account) to constrain the appointment's schedule.

1. Salesforce Help. (2023). Set Operating Hours in Field Service. "You can set up hours of operation for accounts, service territories, and service territory members to indicate when they are available... For example, set an account’s operating hours to show when the customer is available for service."

2. Salesforce Help. (2023). How Do Scheduling Policies Apply Rules?. "The scheduling logic considers a variety of factors, including... operating hours on the service territory, account, and service resource." This confirms Account operating hours are a direct input to scheduling.