The Org-Wide Default sharing for a Service Appointment is set to Private. If the Service Appointment is cancelled, which users will have visibility…

With an Org-Wide Default of Private for Service Appointments, visibility is restricted. However, Salesforce Field Service provides specific sharing mechanisms to grant access. The record owner always has access. Additionally, Field Service settings allow sharing the Service Appointment with the assigned technician (Assigned Resource) and with other technicians who are members of the appointment's Service Territory. These sharing rules are based on the relationships to the record (ownership, assignment, territory) and are not dependent on the appointment's status, so they apply even if it is cancelled.

A. 'User Territory' is not the correct object; sharing is based on the 'Service Territory' to which the appointment and resources belong.
C. This option incorrectly references 'User Territory' instead of the 'Service Territory' used for Field Service sharing rules.
D. This option omits the 'Assigned Resource', a critical user who requires visibility to the Service Appointment they are assigned to.

1. Salesforce Help. (2023). Control Access to Field Service Records. "You can configure Field Service to automatically share service appointments with their assigned resources... You can also share service appointments with the service resources who are members of the appointments’ service territory."

2. Salesforce Field Service Implementation Guide. (2023). Chapter: Configure Sharing and Access. This guide details the sharing settings, including "Share service appointments with their assigned resources" and "Share service appointments of the same territory."