FIELD-SERVICE-CONSULTANT practice question 11 of 25
When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work…
Choose your answer, then check it against the explanation.
When customers call in for support at AW Computing, a case is always created. If the issue cannot be
solved without dispatching a technician, a work order is created from the case. Milestones are
currently being used on cases, and support operations would like to extend the use of milestones to
the work orders. To meet this requirement, the system administrator added the milestone Lightning
component to the work order Lightning record page. Technicians and managers are reporting that
there are no milestones listed when viewing the record.
How should this issue be resolved?
Question 11 of 25
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