Question

[FSC Features and Functionality] The investor relations director of a large insurance company just published a press release after the company's Quarterly Earnings Callto report about its digital transformation implementing Salesforce Financial Services Cloud (FSC). Which three value outcomes should the company's stakeholders expect?

Accepted Answer

Achieved higher CSAT & NPS scores attributed to personalized customer experiences driven by shorter waits due to decreased average case handle times and improved self-service solutions via Einstein Bots for FSC

Accepted Answer

Improved customer onboarding experiences by fast-tracking and simplifying document tracking and approvals via FSC Action Plans

Accepted Answer

Drove Advisor productivity with a daily task list, client life events, opportunities, and aggregated household information directly from D the FSC HomeT\e

Answer

Streamlined the entire deal lifecycle with FSC. leveraging relationship maps and interaction history in business development/discovery D to accelerate pipe management and research

Answer

Automated claims orchestration via straight through processing workflow rules from OmniStudio with minimal human intervention from insurance adjusters or underwriters, allowing claims to be completed faster and at scale

[FSC Features and Functionality] The investor relations director of a large insurance company just published a press release after the company's…

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