Where are Genesys Cloud CX call recordings stored by default?

Question breakdown

Tests

Recording storage architecture

Difficulty

Easy

Key idea: Genesys Cloud CX runs on Amazon Web Services, so recordings are stored by default in Genesys-managed AWS (S3) storage unless you configure something else.

How to reach the answer

1. The question asks where recordings are stored by default, not where they could be exported or archived.
2. Genesys Cloud CX is a multi-tenant platform hosted on AWS.
3. Recorded media is captured during the call and then uploaded to Genesys-managed AWS S3 storage.
4. Edges only buffer or process media temporarily, and web services are not a storage default.
5. 'AWS Cloud' is the most specific correct answer, which makes it a better choice than the generic 'Cloud'.

Each option

• AIncorrect. Edges can hold media briefly before uploading it, but they are not the long-term default repository for recordings.
• BIncorrect. 'Cloud' is too vague, because it does not name the actual hosting platform the question is looking for.
• CIncorrect. A web service is not a recording storage location; integrations can only retrieve or export recordings.
• DCorrect. Genesys Cloud CX stores recordings by default in its AWS-hosted storage (S3).

Common trap: Option B looks right because Genesys Cloud is cloud-based, but the question wants the specific platform: AWS.

In practice: Security and compliance reviews often ask where recording data sits. The answer is Genesys-managed AWS storage in the org's region, with retention controlled by policies and optional bulk export to a customer S3 bucket.

Remember: Default recording storage is Genesys-managed AWS S3; Edges are not long-term storage.

Drafted with AI assistance and checked against the answer key.