GCX-GCD practice question 4 of 15

Arrange the following five stages of migrating from a BYOC Cloud or Genesys Cloud CX Voice to a hybrid media organization in the correct order? 1…

Choose your answer, then check it against the explanation and the full breakdown below.

Arrange the following five stages of migrating from a BYOC Cloud or Genesys Cloud CX Voice to a hybrid media organization in the correct order? 1. Placing your edges into the Genesys Cloud CX hybrid media edge group. 2. Pairing your new BYOC premises edges to Genesys Cloud CX. 3. Configuring edge interfaces to use site interconnects. 4. Enabling and configuring site links 5. Making your organization hybrid media capable

Answer options

Correct Answer:

Explanation

The correct sequence for migrating to a hybrid media organization follows a logical progression of prerequisites. First, the organization must be enabled for the feature by Genesys (5). Next, the physical or virtual on-premises Edges must be paired with the Genesys Cloud CX platform (2). Once paired, these Edges are assigned to the specific hybrid media Edge group to define their function (1). With the Edges grouped, their network interfaces are configured for site interconnects (3). Finally, the logical routing paths between sites are established by enabling and configuring site links (4). This order ensures foundational elements are in place before dependent configurations are attempted.

Why Incorrect

B: Incorrect because making the organization hybrid media capable (5) is the foundational first step and cannot be last.

C: Incorrect because pairing the Edges (2) must happen before they can be placed into a group (1).

D: Incorrect as enabling the organization (5) is the initial step, and configuring site links (4) is a final configuration step.

References

1. Genesys Cloud CX Resource Center. (n.d.). Migrate from BYOC Cloud or Genesys Cloud Voice to a hybrid media organization. Retrieved from https://help.mypurecloud.com/articles/migrate-from-byoc-cloud-or-genesys-cloud-voice-to-a-hybrid-media-organization/.

Reference Point: The article's "Migration process" section explicitly lists the five steps in the exact order presented in option A:

1. Contact Genesys to make your organization hybrid media capable. (Step 5)

2. Pair your new BYOC Premises Edges to Genesys Cloud. (Step 2)

3. Place your Edges into the Genesys Cloud hybrid media Edge group. (Step 1)

4. Configure Edge interfaces to use site interconnects. (Step 3)

5. Enable and configure site links. (Step 4)

Question 4 of 15

Question breakdown

Tests: Sequence the steps to migrate to a hybrid media (BYOC Premises) organization
Difficulty: Medium

Key idea: Hybrid media migration runs from enabling the org capability, to pairing Edges, grouping them, configuring interfaces, and finally configuring site links.

How to reach the answer

Every later step depends on the org first being hybrid media capable, so step 5 comes first.
Edges must be paired before they can be assigned to any Edge group, so step 2 precedes step 1.
Interface site-interconnect settings apply to Edges that are already grouped (step 3).
Site links connect configured sites, so they come last (step 4).
The resulting order is 5,2,1,3,4, which is option A.

Each option

ACorrect. It follows the dependency chain: enable the org, pair, group, configure interfaces, then configure site links.
BIncorrect. It places enabling hybrid media capability last, but that is a prerequisite for everything else.
CIncorrect. It groups Edges before pairing them and enables the org midway through.
DIncorrect. It configures site links first, before any Edges are paired or the org is enabled.

Common trap: Option B lists steps 1–4 in a near-logical order and leaves the org-level enablement for last, which hides the fact that enablement is the gating prerequisite.

In practice: During a BYOC Cloud to Premises hybrid project, the Genesys enablement request must be completed before Edges are installed and paired, or the hybrid Edge group will not be available.

Remember: Hybrid migration order: org capability, pair Edges, Edge group, interface interconnects, site links.

Drafted with AI assistance and checked against the answer key.

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