What are the dimensions of TOTAL Performance?

OCEG defines “Total Performance” as the overall result of a GRC capability when it is judged along three measurement dimensions:

• Effectiveness – are desired objectives achieved?

• Efficiency – are objectives achieved with optimal use of resources?

• Responsiveness – how quickly and accurately does the capability detect and react to change?

These three dimensions are listed together in the “Evaluate Total Performance” element of the OCEG GRC Capability Model (Red Book). No other dimensions (e.g., agility or resiliency) are named as part of Total Performance in the official model.

B. Agility, Efficiency and Effectiveness – “Agility” is not included in the OCEG definition of Total Performance; responsiveness is the required third dimension.

C. Effectiveness, Resiliency, and Agility – Includes neither efficiency nor responsiveness, both mandated by OCEG, and substitutes two dimensions not used in the model.

1. OCEG GRC Capability Model (Red Book) v3.0, Section 3.E “Evaluate Total Performance,” Bullet list 1-3, pp. 82-83.

2. OCEG GRC Capability Model (Red Book) v2.1, Element PER-5 “Total Performance,” para. 2, p. 69 (lists effectiveness, efficiency, responsiveness).