Users of a company can automatically report the alarm of the storage device connected to it to the Huawei Service Support Center through a management software. Excuse me, what software is this user using?

Huawei eService is an intelligent, cloud-based Operations and Maintenance (O&M) platform. Its core function is to provide proactive and automated support by connecting customer devices to the Huawei Service Support Center. It continuously monitors the health status of storage devices, automatically reports alarms and faults, and can even perform proactive risk analysis. This automation streamlines the support process, enabling faster fault resolution and improving system availability, which directly aligns with the scenario described in the question.

A. DeviceManager is a web-based management interface for configuring and monitoring a single local storage system. It does not automatically report alarms to Huawei's central support center.
B. The CLI (Command-Line Interface) is a text-based interface for manual device management and configuration by an administrator; it is not an automated reporting tool.
C. Toolkit (now part of SmartKit) is a software suite used by engineers for specific tasks like device deployment, health checks, and log collection, not for continuous, automated alarm reporting.

1. Huawei Enterprise Support

eService Intelligent Cloud O&M Platform. The official product page states

"Based on public cloud deployment

eService provides 24/7 automatic O&M services for customer devices

including automatic fault reporting

remote inspection

and risk warning." This confirms the primary function described in the question. (Source: Huawei Enterprise Official Documentation).

2. Huawei

HCIA-Storage V5.0 Training Material (Document ID: EBG20200421)

Chapter 7: Storage Operations and Maintenance

Section 7.2: Storage O&M Management Software. This official courseware details the roles of different management tools. It explicitly describes eService as the platform for "intelligent fault management" that "reports alarms to Huawei technical support center automatically." In contrast

it defines DeviceManager as the tool for managing a single storage device.

3. Huawei

OceanStor Dorado 3000

5000

6000 V6 Product Documentation

Section: "O&M and Management". This document outlines the management software ecosystem

clearly distinguishing between local management via DeviceManager/CLI and the cloud-based intelligent O&M provided by the eService platform for automated support.