Bloomington Caregivers is launching a patient portal with contact tracing functionality as part of its Health Cloud implementation. Users require the…

When launching a patient portal with contact tracing functionality as part of a Health Cloud

implementation, it's crucial to select a license that supports advanced sharing capabilities and

customizable dashboards for external patient users. The Customer Community Plus for Health Cloud

license is the most appropriate choice to meet these requirements.

Key Features of Customer Community Plus for Health Cloud:

Advanced Sharing: This license offers advanced sharing capabilities, allowing for more granular

control over data access. This ensures that patients can securely access their health information

while maintaining compliance with privacy regulations.

Customizable Dashboards: With this license, users have access to customizable dashboards, enabling

the presentation of personalized health data, appointment schedules, and other relevant

information in an intuitive and user-friendly interface.

Enhanced Permissions: Customer Community Plus provides enhanced permissions compared to the

standard Customer Community license, including the ability for users to manage their own records

and collaborate more effectively with healthcare providers.

Considerations:

User Access Requirements: Assess the specific needs of your patient users, including the types of

data they need to access and the level of interaction required within the portal. Customer

Community Plus supports more complex use cases involving data sharing and collaboration.

Compliance and Security: Ensure that the chosen license aligns with healthcare compliance

standards, such as HIPAA, to protect patient information. The advanced sharing and security features

of Customer Community Plus support adherence to these regulations.

Reference:

Experience Cloud for Health Cloud FAQ: This Salesforce Help article provides detailed information

about the capabilities and features of Experience Cloud licenses tailored for Health Cloud, including

advanced sharing and dashboard customization.

Salesforce

Editions & Pricing - Health Cloud: This Salesforce pricing page outlines the different Health Cloud

editions and their features, helping to determine the most suitable license for your needs.

Salesforce

By selecting the Customer Community Plus for Health Cloud license, Bloomington Caregivers can

provide their external patient users with a robust and secure portal experience, featuring advanced

data sharing and customizable dashboards that enhance patient engagement and satisfaction.