Carole White currently has Internet service at her primary residence but she will be relocating to a new address. What action can be taken to best…

The scenario describes a service relocation, which is a standard Move, Add, Change, Disconnect (MACD) process in order management. In the context of the Salesforce Industries data model, a customer's active service is represented as an Asset. All MACD operations, including a "Move," are initiated by performing an action on the corresponding Asset. The "Move" action is the most precise function for this scenario, as it is specifically designed to orchestrate the transfer of a service from one location to another, typically by creating a new order that manages the disconnection at the old address and installation at the new one.

1. Salesforce Help

Industries Order Management

"Move a Service Using the Move Standard Flow." This document explicitly states

"The Move flow enables you to move a customer's service from one location to another... The Move flow is launched from an asset." This directly supports that the "Move" action is taken on the Asset.

2. Salesforce Help

Industries Order Management

"Move

Add

Change

or Disconnect (MACD) for Orders and Assets." This guide outlines the overall MACD process

stating

"You can modify

cancel

or disconnect an asset after an order has been fulfilled." This confirms that such lifecycle actions are performed on the Asset

not the original Order.

3. Salesforce Developer Documentation

"Industries CPQ and Order Management for Developers

" Asset-Based Ordering. The architectural documentation for Salesforce Industries describes the asset-based ordering model where an initial order creates an asset

and any subsequent modifications (MACD) are new orders generated from that asset. This principle invalidates performing a move action on the original

fulfilled order.