ISO-IEC-27001-LEAD-IMPLEMENTER practice question 16 of 35
Scenario 9: CoreBit Systems CoreBit Systems, with its headquarters m San Francisco, specializes in information and communication technology (ICT)…
Full set: 290 questionsDomain Continual improvement of an ISMS based on ISO/IEC 27001
CoreBit Systems did not have a clear plan for permanent corrective action. According to ISO/IEC 27001, Clause 10.2, a corrective action plan must be effective in eliminating the root cause of a nonconformity. The initial plan submitted by Julia was too general and was rejected. The subsequent revised plans, while more specific, critically lacked a defined execution schedule. A plan without timelines is incomplete and not actionable, failing to meet the requirements for a structured and effective corrective action process. Furthermore, for a significant issue, Julia opted for "temporary" actions, indicating a lack of a ready plan for permanent resolution.
A. Yes – CoreBit Systems had a comprehensive plan in place to implement permanent corrective actions This is incorrect because the submitted plans were flawed—first by being too general, and then by lacking a defined schedule, making them incomplete and not comprehensive.
C. No – CoreBit Systems decided not to pursue this course of action This is incorrect. The scenario explicitly states the company employed a "comprehensive problem-solving approach" and tasked Julia with developing action plans, showing a clear intent to act.
1. ISO/IEC 27001:2022: Information security, cybersecurity and privacy protection — Information security management systems — Requirements.
Section 10.2, "Nonconformity and corrective action," requires an organization to "c) implement any action needed" and "d) review the effectiveness of any corrective action taken." A plan without a schedule cannot be properly implemented or have its effectiveness reviewed in a timely manner, demonstrating it is not a clear or complete plan as implicitly required by the standard.
2. PECB. (2022). ISO/IEC 27001 Lead Implementer Training Course Material. Day 4: Continual Improvement.
The official PECB courseware emphasizes that a corrective action plan is a formal document detailing the actions, responsibilities, and, crucially, the deadlines for completion. The scenario's statement that the "revised action plans lacked a defined schedule for execution" directly contradicts the principles of a valid corrective action plan taught in the certified training.
3. Calder, A., & Watkins, S. (2019). IT Governance: An International Guide to Data Security and ISO 27001/ISO 27002 (7th ed.). Kogan Page.
Chapter 14, "Continual Improvement," discusses the corrective action process. It outlines that effective plans must be specific and time-bound to ensure nonconformities are addressed and do not recur. The absence of a schedule in CoreBit's plan indicates a failure in this fundamental aspect of the continual improvement process.
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