ISO-IEC-27001-LEAD-IMPLEMENTER practice question 30 of 35
Scenario 9: CoreBit Systems CoreBit Systems, with its headquarters m San Francisco, specializes in information and communication technology (ICT)…
Full set: 290 questionsDomain Continual improvement of an ISMS based on ISO/IEC 27001
The problem-solving approach described in the scenario aligns directly with the Eight Disciplines (8D) method. The text outlines a sequence of steps: (1) establish a group of experts (D1: Use a Team), (2) break down the nonconformity (D2: Describe the Problem), (3) implement interim containment measures (D3: Implement Containment Actions), (4) identify root causes (D4: Define and Verify Root Cause), (5) select and verify permanent corrective actions (D5: Verify Corrective Actions), (6) implement and validate actions (D6: Implement Corrective Actions), (7) prevent recurrence (D7: Prevent Recurrence), and (8) recognize the team (D8: Congratulate the Team). This structured, team-centric process for addressing and eliminating recurring problems is the defining characteristic of the 8D methodology.
B. DMAIC (Define, Measure, Analyze, Improve, Control) method: This is a data-driven quality strategy for improving processes. It does not explicitly include the distinct steps of "interim containment actions" or "team recognition" as described in the scenario.
C. Lean Six Sigma method: This is a broad management methodology that uses tools like DMAIC to reduce waste and defects. It is not a specific, step-by-step problem-solving process as detailed in the scenario.
1. Zasadzień, M. (2016). Application of the 8D Method to Solve the Problems of the Production Process. Production Engineering Archives, 10(1), 12-15. This paper outlines the 8D method, detailing the disciplines from D1 (Establish the Team) to D8 (Congratulate the Team), which directly correspond to the steps taken by CoreBit Systems. (https://doi.org/10.30657/pea.2016.10.03)
2. University of Cambridge, Institute for Manufacturing (IfM). (n.d.). Eight Disciplines of Problem Solving (8D). IfM Engage. This university resource describes the 8D process as a method to "identify, correct, and eliminate recurring problems," and lists the eight steps that are mirrored in the scenario's description.
3. Benbow, D., & Kubiak, T. M. (2005). The Certified Six Sigma Black Belt Handbook. ASQ Quality Press. In Chapter 1, the DMAIC methodology is described. A comparison shows that while both DMAIC and 8D address root causes, the specific sequence and inclusion of interim containment and team recognition are hallmarks of the 8D process.
4. Różak, O., & Wyrwicka, M. K. (2017). The 8D Method as an Effective Way of Improving the Organization. In Management Engineering '17 Conference Proceedings (pp. 100-107). This academic publication presents the 8D method as a structured approach for corrective action, emphasizing its team-oriented nature and its steps for containment, root cause analysis, and prevention, all of which are mentioned in the CoreBit Systems scenario.
Keep practicing
Take the free ISO-IEC-27001-LEAD-IMPLEMENTER practice test
Ten exam-style questions with answers and explanations, plus the exam facts and study guides.
More questions
Other ISO-IEC-27001-LEAD-IMPLEMENTER practice questions
- Question 1Scenario 2: Beauty is a well-established cosmetics company in the beauty industry. The co…
- Question 2What category of decision-making does the implementation of an ISMS belong to within an o…
- Question 3During a security audit, analysts discover that an attacker repeatedly queried a black-bo…
- Question 4Who is responsible for ensuring that the ISMS achieves its intended outcomes?
- Question 5Scenario 8: SunDee is a biopharmaceutical firm headquartered in California, US. Renowned …
- Question 6Scenario 2: Beauty is a cosmetics company that has recently switched to an e-commerce mod…
