Which competency profile is required by an individual who is tasked with motivating others to adopt the new ways of working required to support the…

The ITIL 4 Specialist: High-Velocity IT publication explicitly defines the 'Leader' competency profile as the one responsible for motivating others. The role involves inspiring and encouraging teams to embrace new methods and practices that are essential for achieving the organization's strategic objectives. This goes beyond simple coordination or technical expertise; it is about creating a compelling vision and fostering the commitment needed to drive cultural and operational change within a high-velocity environment.

A. Coordinator/communicator: This profile focuses on ensuring effective information flow and coordination within and between teams, rather than inspiring and motivating people to change their behaviors.

B. Administrator: This profile is concerned with ensuring the team adheres to established processes and practices, focusing on compliance and order, not on motivating adoption of new ways of working.

D. Technical expert: This profile centers on possessing in-depth knowledge of a specific technical domain. While valuable, this expertise does not inherently include the skills for motivating people.

AXELOS. (2020). ITIL® 4 Specialist: High-velocity IT. TSO (The Stationery Office).

Section 4.2.5, Table 4.1 'Examples of competency profiles': This table directly defines the Leader profile as: "Motivates others to adopt the new ways of working required to support the organization's goals." This is a verbatim match to the question's description. The same table defines the other roles as described in the "Why Incorrect" section above.